To whom it may concern,
My name is Laura and I reside at Canberra Street, Oxley Park, Roselyn Chapple is the senior property manager for the complex, I have known Roselyn for quite some time now and I first met her through mum ( Margaret Harris) who also resides in the complex.
It is not often that you come across a genuinely caring nice human being, and I found that in Roselyn, especially in the past few months. She really has been outstanding both personally and professionally and has gone above and beyond for both myself and my mum in particular, during a hard time, she has been an ear for us both and just listens and offers advice when sees fit, and it is so refreshing. I can be a bit of a pain at times but I have a heart of gold and i recognise a genuinely good person who also has a heart of gold when I see one and wants to do the right thing by others and themself and Roselyn you are that person. You deserve all the success and accolades that come your way, because you do strive and go above and beyond for your tenants and it is recognised by us. Mum also asked me to make special mention to you about how much you have been there for her during Aunty Val being ill and having the night dementias and passing away, She tears up everytime, and it's just nice when you come across nice people in life ? because in this day and age they are a dying breed, ( nice people that is ) This is just a little something to say thank you and what you do does not go unoticed at all , not with mum and I . We thank you from the bottom of our hearts and are so grateful to have such a kind caring and compassionate property manager that does go above and beyond for her tenants, and on a personal note, an ear and a shoulder for us during a difficult time. Thank you again for all that you do. Have a good day
Kind regards Laura L
Both me and Clive would like to thank you for selling our home. Its a big decision and we made it and you done it smoothly with no time spare. Well done Terry.Clive & Christine Owerko
91 Worcester Rd, Rouse Hill
Thank you buddy, you have serve us well. We look forward to out new home on this new block and we will need your service again to rent out our current property. Cheers buddy.Sim, Shagun & Aman
Lot 3 Fairway Drive, Kellyville
Sorry for the delay in writing this letter as I have only just become oganised. I wish to express my sincere thanks to you and your staff in the sale of our house in June 2009.
From the start you gave us a truthfull valuation and I was impressed with cour commitment and professional manner. I said that we were going to be difficult customers, with my shift work and Jane's mother being ill. You were supportive and made arrangements to fit our busy schedule.
Terry should also be commended and I recall many phone calls late into the evening and his day's off to answer our questions.
I have no hesitation in recommending you, Terry to anyone.
4 Morey Place, Kings Langley
I Was put in contact with Terry Li by my father, who recommended Terry to me, after selling his house in Kings Langley. Our home was officially put on the market a 4.45pm on a Thursday and by 6.00pm the same day, Terry had 3 famlies through there already. he knows his buyers well and was able to organise this without the property even being advertised at that stage! Our house was prompltly sold the next day for a price we were happy with. We thought that would be the end if our involvement with Terry, but he even went to the extent of helping us with some advice on our new property purchase. We cannot speak highly enough of Terry's level of customer service and would recommend him to anyone thinking of selling their home in this area.
Derek & Natalie Cable
81 Faulkland Cres, Kings Park
Dear Tracy Hartwell,
We are writing to express our thanks to your company and in particular Terry Lee in regards to the sale of our Kings Langley property.
As my wife and I have lived in our house for 28 years, the thought of selling it made us very anxious and nervous.
Terry’s professionalism, hard work, advice and good humour calmed us down and made the experience enjoyable.
Thank you once again and please pass on our thanks to Terry.
Bel and Gerard Dreyer
10 Brad Place, Kings Langley
I would like to sincerely thank you in assisting Stefan and I to sell our house. Your dedication and belief in the sale of our home came through in the timely manner you took to sell our property in Kings Langley and more importantly the amazing price you managed to secure for us. Prior to listing our house with you we were told by another real estate that our property would sell for a lot less than you recommended.
Your customer service should be commended and once again a sincere thank-you for your dedication. Without your commitment we would not have been able to upgrade to the house we are living in now.
29 Deptford Ave, Kings Langley
My husband and I first met Terry around 5 years go when we were inquiring about the value of our property. Terry showed immense knowledge of the market and real estate climate of the area and also of the area we were hoping to move to. Over the years Terry has kept in contact with us keeping us informed of market trends and current values, and when it came to sell our house, Terry was there offering lots of helpful advice on the sale process. Our house was listed at 3.15pm and Terry had 2 families through our home that same afternoon. We accepted an offer at 4.30pm at a very good price.
Terry showed passion and professionalism and he was there by our sides the whole way, right through to settlement.
Not only is Terry very good at his chosen career, he is a very kind and caring gentleman. Brett and I have no hesitation in recommending Tery Li and the staff for all your buying and selling needs.
Brett & Lisa Hurlstone.
5 Imber Place, Kings Langley
Peter and I would like to thank you for your help in selling our home. Not only was the experience short, but it came with a wonderful outcome.
When we decided to sell, we interviewed three real estate agents (including yourself). The other two agencies did not think we could get such a good price on our home - but you managed to get us exactly what we wanted.
Your estimate of the market value of our house was between $25,000-$30,000 higher that the other two agent's estimates, and when you secured a buyer (at the price you estimated) within 10 days of our first open home, we were absolutley thrilled.
Your knowledge of the market, your friendly, efficient and professional approach is a credit to you and your employer. We thank you and wish you great success for the future.
Allison & Peter
28 Solomon Ave, Kings Park
I am writing to sincerely thank you for all of the effort you put into selling our house at Kings Langley.
I chose you as the sole agent because of your enthusiasm, knowledge and communication ability. I was not wrong - you achieved a sale price above the price other agents were willing to list the property at, and your frequent communication kept me well and truly up to date. Your passion for selling did not wane and you were as enthusiastic at the end of the process as you were at the begining.
At all times you have been friendly and professional and I always felt confident in your abilities.
I wish you all the best and would not hesitate to recommend you to others in need of a good Real Estate Agent.
20th August 2011
87 Shanke Cres, Kings Langley
Just a short note to let you know how happy we were with your friendly and professional service during the recent sale of our home.
From your initial consultation we were impressed by your willingness to listen to our ideas. Within a week you had found a buyer for our house (before we had put it on the market!) and negotiated very favorable terms which allowed us the time to find our new house.
You kept in touch and were always ready to answer our questions and offer advice and managed to maintain a sense of humour throughout the whole process.
We would have no hesitation in recommending you to family and friends.
Kind regards, Steve and Christine Holloway
6 Eggleton St, Blacktown
Gday Terry, 23rd May 2012
I am just writing to let you know how happy and satisfied I was with your agency and in particular your service that was provided in the recent sale of my property in Blacktown.
Your service from our first initial meeting right through the sales campaign to the subsequent sale and settlement of my property was exemplary and your professional knowledge and friendly and positive attitude was greatly appreciated. I can confidently and without hesitation highly recommend your service to anybody looking to buy or sell in your area.
Once again thank you for your effort and all the best for your future sales.
34 Garden St, Blacktown
Thank you for your assistance on the sale of our house in Kings Langley. We thought the whole process could become quite complicated, however, you made every step so simple and straight forward allowing us to get the results we wanted.
Brett, Tracy, Bethany & Emily Millen
16 Plymouth Cres, Kings Langley
Terry, I am writing this testimonial sitting on our new couch, in our wonderful new apartment, just as I said I would!
After meeting you 5 years ago when I was first looking to buy, it was definitely the right decision to engage your services when it came time to sell our home.
With your friendly advice and comprehensive knowledge on all things real estate, you filled us with confidence throughout the whole process. From the detailed reports you prepared to the follow up phone calls you made, we were certainly kept up to date on what was happening.
Your professional style and enthusiasm went above and beyond your duty, and we are most grateful for this. Without your help we would not have been able to sell and buy as quickly as we did.
Lisa and I highly recommend you to anyone who is looking to buy or sell, and we wish you and your family every success for the future.
Thank you so much!
Michael & Lisa.
34 Eggleton St, Blacktown
First of all, I apologize for taking so long in writing this letter - we have been moving full speed ahead with plans to move to Newcastle, a big change in direction but one Sheree and I are both looking forward to.
I would like to thank you very much for the service you have provided us when selling our property in Donohue St, Kings Park.
From the very first discussion you were direct and honest giving us good direction in pricing, what costs in renovation and tidy up would see a solid return on investment and even details of contractors to help us.
You were always happy to speed with us and kept us up to date after every visit and open home.
The photos and advertisement of the property were excellent and we were extremely satisfied with the final settlement.
If I was moving again locally I would definitely be talking to you again and when my parents are ready to sell (Maybe a few years yet) we will be looking you up again.
Ronald & Sheree Clark